Cancellation / Refund Policy

WORKSHOPS
Please note that we have a no-cancellation / refund policy for all workshops. In the event that you cannot or do not attend, tuition is NON-REFUNDABLE. In case of an emergency or other extenuating circumstance that makes you unable to attend, you may transfer your registration to another person to participate in your place by providing written and confirmed authorization (email is fine). Alternatively, with authorization from the New York SEO Training Academy, you may attend a class you’ve previously registered for, but missed, on a future date that is no more than 12 months from your original class date.

If you purchased your class through CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

MINIMUM CLASS SIZE
Due to the requirements of our training facility, New York SEO Training Academy requires a minimum of three 5-day-students in order to run these in-person classes. If this minimum number of students is not met three weeks prior to the scheduled start date of the class, we reserve the right to cancel or reschedule the class. However, we may be able to offer you the class in a virtual classroom environment instead.  You may elect to transfer your enrollment to a future class scheduled in New York or in our Tampa, FL facility. Alternatively, you may choose to receive a full refund if New York SEO must cancel class due to low enrollment numbers.

CONSULTING HOURS
Please note that we have a no-refund policy for all pre-paid hourly consulting blocks. Pre-paid consulting hours do not expire and can be used at anytime in the future. In the event that you do not use your pre-paid hours or decide you no longer need them, the fees paid are NON-REFUNDABLE. In case of an emergency or other extenuating circumstance that makes you unable to use these hours, you may transfer them to another person or business to use in your place by providing written and confirmed authorization (email is fine).

Thank you for your cooperation.

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